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Preface Acknowledgments About the Author Part I: The Global Management Environment Chapter 1: Management and Its History Chapter 2: The Environment: Culture, Ethics, and Social Responsibility Chapter 3: Managing Diversity in a Global Environment Part II: Planning Chapter 4: Creative Problem Solving and Decision Making Chapter 5: Strategic and Operational Planning Chapter 6: Managing Change, Innovation, and Entrepreneurship Part III: Organizing Chapter 7: Organizing and Delegating Work Chapter 8: Managing Team Work Chapter 9: Human Resources Management Appendix: Career Management and Networking Part V: Leading Chapter 10: Organizational Behavior: Power, Politics, Conflict, and Stress Chapter 11: Motivating for High Performance Chapter 12: Leading With Influence Chapter 13: Communication and Information Technology Part V: Controlling Chapter 14: Managing Control Systems, Finances, and People Chapter 15: Operations, Quality, and Productivity Glossary Endnotes Author Index Subject Index Company Index
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