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A View from the Aisle Revisited: Delight and Outrage in the Classroom
16 references·0 citing·38 second hop
A View from the Aisle Revisited: Delight and Outrage in the Classroom (2015)A View from the Aisle Revisited: Delight …Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Critical Incident Technique (2007)Critical Incident TechniqueCommon method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…What Good Are Positive Emotions? (1998)What Good Are Positive Emotio…Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)The loyalty effect: The hidde…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…The profitable art of service recovery. (1990)The profitable art of service…Reliability of Nominal Data Based on Qualitative Judgments (1989)Reliability of Nominal Data B…Positive affect facilitates creative problem solving. (1987)Positive affect facilitates c…Emotion: A Psychoevolutionary Synthesis (1980)Emotion: A Psychoevolutionary…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The critical incident technique. (1954)The critical incident techniq…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Statistical principles in experimental design. (1962)The associative basis of the creative process. (1962)Cognitive representations of semantic categories. (1975)Emotional Intelligence (1990)The Emerging Field of Emotion Regulation: An Integrative Review (1998)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Attachment and Loss (1969)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self-Determination in Human Behavior (1988)The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? (2005)Stress: Appraisal and Coping (2013)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Patterns of cognitive appraisal in emotion. (1985)Warmth and Competence as Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map (2008)Disrupted Routines: Team Learning and New Technology Implementation in Hospitals (2001)What Kind of Citizen? The Politics of Educating for Democracy (2004)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)Quality, satisfaction and behavioral intentions (2000)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1954The critical incident technique.8,184 cited
  • 1998What Good Are Positive Emotions?6,063 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2007Critical Incident Technique5,287 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1987Positive affect facilitates creative problem solving.2,987 cited
  • 1980Emotion: A Psychoevolutionary Synthesis2,487 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,058 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,821 cited
  • 1997Customer delight: Foundations, findings, and managerial insight1,649 cited
  • 1989Reliability of Nominal Data Based on Qualitative Judgments1,575 cited
  • 1990The profitable art of service recovery.1,447 cited

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1996
The loyalty effect: The hidden force behind growth, profits, and lasting value
1,430 cited

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