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Hidden Differences: Doing Business with the Japanese
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  • 2002Understanding Service Convenience1,613 cited
  • 2006Unpacking the Concept of Virtuality: The Effects of Geographic Dispersion, Electronic Dependence, Dynamic Structure, and National Diversity on Team Innovation1,149 cited
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  • 2002Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking644 cited
  • 1998American expatriates abroad: From neophytes to cosmopolitans540 cited
  • 2009Society and Discourse: How Social Contexts Influence Text and Talk430 cited
  • 1997The service experience in two cultures: A behavioral perspective404 cited
  • 1998Explorations of National Culture and Word-of-Mouth Referral Behavior in the Purchase of Industrial Services in the United States and Japan378 cited
  • 1996Business Advertising Appeals as a Mirror of Cultural Dimensions: A Study of Eleven Countries357 cited
  • 2006Culturally appropriate pedagogy: the case of group learning in a Confucian Heritage Culture context354 cited
  • 1991Exploring More than 24 Hours a Day: A Preliminary Investigation of Polychronic Time Use349 cited
  • 2001A model of close business relationships in China (guanxi)329 cited
  • 2005An Exploratory Examination of the Influence of National Culture on Cross-National Product Diffusion

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315 cited
  • 2011Determinants of Consumer Perceptions toward Mobile Advertising — A Comparison between Japan and Austria263 cited
  • 1990A Cognitive Categorization Model for the Study of Intercultural Management259 cited
  • 2003Cultural variation and the psychological contract251 cited