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PENINGKATAN KEPUASAN PELANGGAN MELALUI KUALITAS PRODUK DAN KUALITAS LAYANAN
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PENINGKATAN KEPUASAN PELANGGAN MELALUI KUALITAS PRODUK DAN KUALITAS LAYANAN (2013)PENINGKATAN KEPUASAN PELANGGAN MELALUI KU…Metode Penelitian Manajemen (2014)Metode Penelitian ManajemenA Measure of Selling Skill: Scale Development and Validation (2002)A Measure of Selling Skill: S…Developing Loyal Customers with a Value-adding Sales Force: Examining Customer Satisfaction and the Perceived Credibility of Consultative Salespeople (2001)Developing Loyal Customers wi…The effect of product quality and service quality on customer satisfaction in crocodile skin crafts industry (2020)The effect of product quality…PENGARUH GAYA HIDUP, DEMOGRAFI DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN (2019)PENGARUH GAYA HIDUP, DEMOGRAF…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Comparative fit indexes in structural models. (1990)SOCO's impact on individual sales performance: The integration of selling skills as a missing link (2008)Creating value in business relationships: The role of sales (2011)Live streaming commerce from the sellers’ perspective: implications for online relationship marketing (2020)Advances in Consumer Research (2025)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Bringing “Social” Into Sales: The Impact of Salespeople’S Social Media Use on Service Behaviors and Value Creation (2012)Risk assessment of halal products and services: Implication for tourism industry (2017)Advancing social media driven sales research: Establishing conceptual foundations for B-to-B social selling (2019)METODE PENELITIAN BISNIS 1.0 (2009)HARGA, KUALITAS PRODUK DAN KUALITAS PELAYANAN PENGARUHNYA TERHADAP KEPUTUSAN PEMBELIAN MOBIL TOYOTA AVANZA (2013)Determinants of Customer Satisfaction on Service Quality: A Study of Railway Platforms in India (2010)ANALISIS PENGARUH KEPEMIMPINAN DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI DENGAN SISTEM REWARD SEBAGAI VARIABEL MODERATING (2014)PENGARUH NEW NORMAL DITENGAH PANDEMI COVID-19 TERHADAP PENGELOLAHAN SEKOLAH DAN PESERTA DIDIK (2020)Analisis Pengaruh Promosi, Harga, dan Citra Merek terhadap Keputusan Pembelian pada Situs E-commerce Zalora di Jakarta (2021)
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References

  • 2014Metode Penelitian Manajemen1,202 cited
  • 2001Developing Loyal Customers with a Value-adding Sales Force: Examining Customer Satisfaction and the Perceived Credibility of Consultative Salespeople232 cited
  • 2002A Measure of Selling Skill: Scale Development and Validation218 cited

Cited by

  • 2019PENGARUH GAYA HIDUP, DEMOGRAFI DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN15 cited
  • 2020The effect of product quality and service quality on customer satisfaction in crocodile skin crafts industry11 cited

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