Decision support systems in the twenty-first century

Abstract

(NOTE:Each chapter beings with Learning Objectives and a Mini-Case, and concludes with a Chapter Summary, Key Concepts, Questions for Review, and Further Discussion.) 1. Introduction to Decision Support Systems. Mini-Case: Mervyn's Department Store. 2. The Decision Maker. Mini-Case: Disaster at Tenerife. 3. The Process of Making a Decision. Mini-Case: Philips Petroleum Product Pricing. 4. Decisions in the Organization. Mini-Case: The Cuban Missle Crisis. 5. Modeling Decision Processes. Mini-Case: What Were the Odds of This Happening? The Exxon Valdez. 6. Group Decision Support and Groupware Technologies. Mini-Case: Plano Police Department. 7. Executive Information Systems. Mini-Case: AlliedSignal. 8. Expert Systems and Artificial Intelligence. Mini-Case: Expert Systems Assist in Fraud Detection. 9. Knowledge Engineering and Acquisition. Mini-Case: Robotrader and Christine's Brain. 10. Machines That Can Learn. Mini-Case: Chase Manhattan Bank Credit Scoring System. 11. The Data Warehouse. Mini-Case: Capital One. 12. Data Mining and Visualization. Mini-Case: The National Basketball Association Gets a Jump on Data Mining. 13. Designing and Building Decision Support Systems. Mini-Case: Rapid Prototyping the Allkauf Information System. 14. Implementing and Integrating Decision Support Systems. Mini-Case: 3Com ASSIST Customer Service Web Site. 15. Creative Decision Making and Problem-Solving. Mini-Case: Fishing for New Ideas. 16. Decision Support in the Twenty-First Century. Appendix A: Decision Style Inventory III. Index.

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