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Negative closure : Strategies and counter-strategies in the reference transaction
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Negative closure : Strategies and counter-strategies in the reference transaction (1998)Negative closure : Strategies and counter…What Do Reference Librarians Do Now? (2022)What Do Reference Librarians …Studying the relationship between causes and effects of poor communication in construction projects using PLS-SEM approach (2021)Studying the relationship bet…Seven information practices for alleviating information vulnerability (2021)Seven information practices f…Resource Delivery and Teaching in Live Chat Reference: Comparing Two Libraries (2017)Resource Delivery and Teachin…Brief Intervention to Change Students’ Attitudes Regarding Library Research (2017)Brief Intervention to Change …Striving for Success in the Reference Interview: A Case Study (2016)Striving for Success in the R…Psychosocial Reasons Why Patrons Avoid Seeking Help from Librarians: A Literature Review (2016)Psychosocial Reasons Why Patr…“Are We Getting Warmer?” (2011)“Are We Getting Warmer?”Using the Wisconsin–Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services (2007)Using the Wisconsin–Ohio Refe…Do We Do It Good Well? A Bibliographic Essay on the Evaluation of Reference Effectiveness (2007)Do We Do It Good Well? A Bibl…Understanding Information-Seeking: The Public Library Context (2006)Understanding Information-See…The role of community‐based, problem‐centered information intermediaries in local problem solving (2006)The role of community‐based, …Public Library Responses to a Consumer Health Inquiry in a Public Health Crisis: The SARS Experience in Ontario (2005)Public Library Responses to a…The Reference Interview: Why It Needs to Be Used in Every (Well, Almost Every) Reference Transaction (2003)The Reference Interview: Why …On the Fly BI (2001)On the Fly BIClinging to Traditional Reference Services: An Open Invitation to Libref.com. (2000)Clinging to Traditional Refer…Information needs and uses (1986)Flying a light aircraft: reference service evaluation from a user's viewpoint. (1994)Conceptual Frameworks in Information Behavior. (2001)“We're not allowed”: Public librarians' perspectives on providing health information to library users experiencing homelessness (2016)A Bibliometric Analysis of Corona Pandemic in Social Sciences: A Review of Influential Aspects and Conceptual Structure (2020)‘The challenge now is for us to remain relevant’: Australian public libraries and the COVID-19 crisis (2021)Conducting the Reference Interview: A How‐to‐do‐it Manual for Librarians200314Conducting the Reference Interview: A How‐to‐do‐it Manual for Librarians. London: Facet Publishing 2002. 241 pp., ISBN: ISBN 1‐85604‐468‐8 £37.50 (2003)Interpreting reference work with contemporary practice theory (2013)The Reference Interview: Theories and Practice (2019)Thought and language (1962)Seeking Meaning: A Process Approach to Library and Information Services (1994)One-on-one instruction : From the reference desk to online chat (2005)Virtual Reference Services and Instruction (2006)Reference Is My Classroom: Setting Instructional Goals for Academic Library Reference Services (2010)Designing Effective Instruction (2017)Development and Testing of a Reference Transaction Assessment Instrument (1987)Reference Success: Does the 55 Percent Rule Tell the Whole Story?. (1989)A Brief History of Reference Assessment: No Easy Solutions (2009)Reference transaction assessment (2011)Teaching the reference interview through practice-based assignments (2016)A threat in the air: How stereotypes shape intellectual identity and performance. (1997)Information Literacy Competency Standards for Higher Education (2000)Investigating Self-Regulation and Motivation: Historical Background, Methodological Developments, and Future Prospects (2008)Part 8: Academic Help Seeking (2018)LibQual+® as a predictor of library success: Extracting new meaning through structured equation modeling (2019)Library Anxiety among Undergraduate Students: A Comparative Study on Egypt and Saudi Arabia (2019)Question-Negotiation and Information Seeking in Libraries (1968)Pragmatics of Human Communication (1975)Question-Negotiation and Information Seeking in Libraries (2015)Is the reference desk used for reference interviews (2021)Everyday life information seeking: Approaching information seeking in the context of “way of life” (1995)Human Information Behavior (2000)Second-Level Digital Divide: Differences in People's Online Skills (2007)Modeling the impact of individuals’ characteristics and library service levels on high school students’ public library usage: A national analysis (2012)Krikelas' Model of Information Seeking Behavior (1983) (2015)Perceived outcomes of public libraries in the U.S. (2015)Framework for Information Literacy for Higher Education (2014)Framework for Information Literacy for Higher Education (2018)Chat Reference Referral Strategies: Making a Connection, or Dropping the Ball? (2019)Chat reference: evaluating customer service and IL instruction (2019)The role of the academic librarian in online courses: A case study (2021)The partial least squares approach for structural equation modeling. (1998)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Sustainable entrepreneurial intention in undergraduates: the influence of entrepreneurship education (2025)The Difficult Patron Situation (2002)Guidelines for e-reference library services for distance learners and other remote users. (2004)Requisite Information and Communication Technology Skills and Knowledge for Fostering Embedded Librarianship Practices in Tanzania (2024)
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  • 2021Studying the relationship between causes and effects of poor communication in construction projects using PLS-SEM approach80 cited
  • 2006Understanding Information-Seeking: The Public Library Context35 cited
  • 2003The Reference Interview: Why It Needs to Be Used in Every (Well, Almost Every) Reference Transaction31 cited
  • 2005Public Library Responses to a Consumer Health Inquiry in a Public Health Crisis: The SARS Experience in Ontario27 cited
  • 2001On the Fly BI27 cited
  • 2016Psychosocial Reasons Why Patrons Avoid Seeking Help from Librarians: A Literature Review20 cited
  • 2000Clinging to Traditional Reference Services: An Open Invitation to Libref.com.19 cited
  • 2017Resource Delivery and Teaching in Live Chat Reference: Comparing Two Libraries18 cited
  • 2007Using the Wisconsin–Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services18 cited
  • 2011“Are We Getting Warmer?”18 cited
  • 2007Do We Do It Good Well? A Bibliographic Essay on the Evaluation of Reference Effectiveness10 cited
  • 2021Seven information practices for alleviating information vulnerability8 cited
  • 2016Striving for Success in the Reference Interview: A Case Study8 cited
  • 2006The role of community‐based, problem‐centered information intermediaries in local problem solving

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6 cited
  • 2017Brief Intervention to Change Students’ Attitudes Regarding Library Research5 cited
  • 2022What Do Reference Librarians Do Now?3 cited