Abstract. This paper presents the basis of an approach for dynamic flexibility, evolution and exception handling in workflows through the support of flexible work practices, based not on proprietary frameworks, but on accepted ideas of how people actually work. A set of principles have been derived from a sound theoretical base and applied to the development of worklets, an extensible repertoire of self-contained sub-processes that can be applied in a variety of situations depending on the context of the particular work instance. 1
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