The New Face of Government: How Public Managers Are Forging a New Approach to Governance

Abstract

Creating a New Face for Government The Shape and Scope of Changes in Government Forces Driving Changes in Government Preparing an Organization to Accept Change Patterns of Change in Government How Public Managers Shape and Direct Change How Technology Is Shaping the Face of Government Technology and Systems Change People and the Changing Face of Government Changing Government Work Processes How Delivery Changes Are Reshaping Government Expanding the Delivery Structure of Government How Knowledge Facilitates Change in Government Preparing for Change: Trouble at the Sheriff's Office References Appendix A: Organizational Assessment Instrument Appendix B: URLs for Various Federal E-Government Transformation Reports Index

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