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The purpose of this research is to examine the work activities where secretaries’ informal learning occurs, the contextual factors that facilitate their learning and the perceived learning outcomes of informal workplace learning for the secretaries. For this qualitative research, in-depth interviews utilizing Critical Incident Technique (CIT) were conducted with 25 secretaries. The findings revealed that the majority of the interview participants (23 secretaries) have experienced informal workplace learning through the following work activities: Observation of the boss, reviewing of business documents, and casual conversation with co-workers at unofficial occasions. Based on the findings that were identified in this study, future researchers may extend the understanding of the issues related to the secretaries’ informal workplace learning.
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