Web challenges faced by blind and vision impaired users in libraries of Delhi

Shailendra Kumar · Gareema Sanaman

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Digital Accessibility for Disabilities Library Science and Administration Web and Library Services

Abstract

Purpose – The purpose of this paper is to analyse the challenges faced by blind/vision-impaired users during the web access in the leading academic and special libraries of Delhi, India. Design/methodology/approach – Survey methodology has been used as the basic research tool for data collection with the help of questionnaire. A total of 125 users surveyed in all the five libraries are selected randomly on the basis of willingness of the users to participate in the survey with the experience of working in digital environment. The survey results were tabulated and analysed with descriptive statistics methods using Excel software and “Stata version 11”. Findings – There are various barriers faced by blind/vision-impaired users in the libraries of Delhi (India) during the “web access” with the help of assistive technologies as assistive technology like “Screen Readers” available today are “somewhat compatible” with the web. The facility of “web-based catalogue” is generally lacking in Delhi libraries. Research limitations/implications – The paper does not offer a comprehensive set of web accessibility issues, concentrating instead on the most common problems as epitome of this study. Practical implications – The paper raises awareness of web accessibility issues in libraries of Delhi, India. Originality/value – The paper highlights the web accessibility issues faced by blind/vision-impaired users of leading academic and special libraries of India including the users’ recommendations for the accessible web page/website design for the first time.

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References

2001Web accessibility at university libraries and library schools 2007Web Accessibility 2007An empirical investigation into the difficulties experienced by visually impaired Internet users 2009DISABILITY AND DISCOURSES OF WEB ACCESSIBILITY 2005Accessibility and usability of online library databases 2008Four Types of Disabilities: Their Impact on Online Learning 2007Investigating the problems faced by older adults and people with disabilities in online environments 2006Enabling or disabling technologies? A critical approach to web accessibility

Cited by

2021Coping tactics of blind and visually impaired users: Responding to help-seeking situations in the digital library environment 2021Studies on blind and visually impaired users in LIS literature: A review of research methods 2023Information Seeking Behaviour of Visually Impaired University Students in India 2025Investigating the interactions between individuals with disabilities and information retrieval systems: A review of help‐seeking situations, search tactics, and design recommendations. An Annual Review of Information Science and Technology (ARIST) paper

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