Augmenting public participation: enhancing planning outcomes through the use of social media and web 2.0

Joel Fredericks · Marcus Foth

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E-Government and Public Services Local Governance and Planning Smart Cities and Technologies

Abstract

Social media and web 2.0 tools offer opportunities to devise novel participation strategies that can engage previously difficult to reach, as well as new, segments of society in urban planning. This paper examines participatory planning in the four local government areas of Brisbane City Council, Gold Coast City Council, Redland City Council and Toowoomba Regional Council, all situated in South East Queensland, Australia. The paper discusses how social media and web 2.0 tools can deliver a more engaging planning experience to citizens and investigates local government's current use and receptiveness to social media tools for plan-making and community engagement. The study's research informed the development of criteria to assess the level of participation reached through the current use of social media and web 2.0 in the four local government areas. This resulted in an adaptation of the International Association for Public Participation (IAP2) Toolbox to integrate these new tools, which is being presented to encourage further discussion and evaluation by planning professionals.

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References

1982Planning in the Face of Power 2006Collaborative Planning 2010Augmented deliberation: Merging physical and virtual interaction to engage communities in urban planning 2009The Second Life of urban planning? Using NeoGeography tools for community engagement

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2021Using Social Media for Citizen Participation: Contexts, Empowerment, and Inclusion 2018The Digital Fringe and Social Participation through Interaction Design 2022The Challenge of the Digital Public Sphere: Finnish Experiences of the Role of Social Media in Participatory Planning 2015The situational public engagement model in a municipal watershed protection program: information seeking, information sharing, and the use of organizational and social media 2020Understanding Civic Crowdfunding as a Mechanism for Leveraging Civic Engagement and Urban Innovation 2020The Role of Artificial Intelligence in Community Planning 2015Can Social Media Save a Neighborhood Organization?2015Assessing the effectiveness of online community opposition to precinct planning

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