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• 2015The Discourse of Nurse-Patient Interactions61 cited
• 2005A cognitive agnostic in conversation analysis: when do strategies affect spoken interaction?57 cited
• 2005Validating ‘observations’ in discourse studies: a methodological reason for attention to cognition47 cited
• 2005‘My memory has been shredded’: a non-cognitivist investigation of ‘mental’ phenomena46 cited
• 2018Getting service at the constituency office: Analyzing citizens’ encounters with their Member of Parliament45 cited
• 2009What Happened? : An Epistemics of Before and After in “At-the-Scene” Police Questioning45 cited
• 2010Morality in the Social Interactional and Discursive World of Everyday Life40 cited
• 2005Language without mind39 cited
• 2017Normalizing in student counseling: Counselors’ responses to students’ problem descriptions33 cited
• 2015Working the overall structural organization of a call: How customers use third position as leverage for gaining service representatives' assistance in dealing with service problems32 cited
• 2020Time Discipline and Health/Communicative Labor in Pediatric Primary Care23 cited
• 2017Self-reflective talk in group counselling21 cited
• 2010Self-Initiated Problem Presentation in Prenatal Checkups: Its Placement and Construction18 cited