1. From the New Right to New Labour Susan Corby and Geoff White 2. The economic and financial context: The Shrinking state Jean Shaoul 3. The legal context: Public or private? Sandra Fredman 4. The remuneration of public servants: Fair pay or new pay Geoff White 5. Equal opportunities: Fair shares for all? Susan Corby 6. Employment flexibility: Push or pull? Ariane Hegewisch 7. Tendering and outsourcing: Working in the contract state Trevor Colling 8. Quality Management: A new form of control? Miguel Martinez Lucio and Robert MacKenzie 9. Personnel Managers: Managing to change Stephen Bach 10. Trade Unions: The challenge of individualism Hamish Mathieson and Susan Corby
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