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Peranan Moderasi Soft Skills dalam Meningkatkan Mutu Pelayanan Rumah Sakit
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Peranan Moderasi Soft Skills dalam Meningkatkan Mutu Pelayanan Rumah Sakit (2013)Peranan Moderasi Soft Skills dalam Mening…Metode penelitian dan statistik (2014)Metode penelitian dan statist…Work Engagement Of Malaysian Nurses: Exploring The Impact Of Hope And Resilience (2011)Work Engagement Of Malaysian …Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Linking Organizational Resour…SERVICE CLIMATE EFFECTS ON CUSTOMER ATTITUDES: AN EXAMINATION OF BOUNDARY CONDITIONS. (2004)SERVICE CLIMATE EFFECTS ON CU…Shareholder value, stakeholder management, and social issues: what's the bottom line? (2001)Shareholder value, stakeholde…Transfer of Technical Skills and Non-Technical Skills in the Workplace. An Analysis From the Perspective of Mental Processes of Learning (2025)Transfer of Technical Skills …A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)Misery Loves Companies: Rethinking Social Initiatives by Business (2003)Corporate Social Responsibility Theories: Mapping the Territory (2004)Firm resources and sustained competitive advantage (2004)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Self-Efficacy: The Exercise of Control (1999)Work engagement a handbook of essential theory and research (2010)Development and validation of the job crafting scale (2011)Organizational Climate and Culture (2012)Nature of Prejudice (1954)The Strength of Weak Ties (1973)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service climate and organizational commitment: The importance of customer linkages (2006)When Do Employees Speak up for Their Customers? A Model of Voice in a Customer Service Context (2013)CSR Reputation and Firm Performance: A Dynamic Approach (2018)Testing for competence rather than for "intelligence." (1973)The Effects of Cognitive and Noncognitive Abilities on Labor Market Outcomes and Social Behavior (2006)The PRISMA Statement for Reporting Systematic Reviews and Meta-Analyses of Studies That Evaluate Health Care Interventions: Explanation and Elaboration (2009)Impact of Psychological Capital on Employee Engagement : A Study of IT Professionals in Indian Context (2014)Mediating Role of the Positive Psychological Capital on the Relation between the Authentic Leadership Style and Employees Work Engagement: An Applied Study on Hospitality Industry (2020)The mediating role of perceived organizational support on psychological capital – employee engagement relationship: a study of Indian IT industry (2020)The Influence of Facility and Service Quality towards Customer Satisfaction and Its Impact on Customer Loyalty in Borobudur Hotel in Jakarta (2017)THE EFFECT OF DISCIPLINE AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE AT NEW HOLLYWOOD HOTEL PEKANBARU (2022)THE EFFECT OF WORKLOAD AND MOTIVATION ON THE PERFORMANCE OF EMPLOYEES IN CORRECTIONAL INSTITUTION CLASS II A PEKANBARU (2022)
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References

  • 2001Shareholder value, stakeholder management, and social issues: what's the bottom line?3,685 cited
  • 2005Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.2,274 cited
  • 2004SERVICE CLIMATE EFFECTS ON CUSTOMER ATTITUDES: AN EXAMINATION OF BOUNDARY CONDITIONS.225 cited
  • 2014Metode penelitian dan statistik136 cited
  • 2011Work Engagement Of Malaysian Nurses: Exploring The Impact Of Hope And Resilience44 cited

Cited by

  • 2025Transfer of Technical Skills and Non-Technical Skills in the Workplace. An Analysis From the Perspective of Mental Processes of Learning2 cited

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