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• 2015Recent Changes to Reference Services in Academic Libraries and Their Relationship to Perceived Quality: Results of a National Survey29 cited
• 2014Peer reference revisited28 cited
• 2011The Role and Work Perceptions of Academic Reference Librarians: A Qualitative Inquiry26 cited
• 2015Taking librarians off the desk: one library changes its reference desk staffing model20 cited
• 2011Blending the Trends: A Holistic Approach to Reference Services15 cited
• 2012The Reality of Reference: Responsibilities and Competencies for Current Reference Librarians15 cited
• 2010Access to Business Research Resources Through Academic Library Websites: A Survey14 cited
• 2019Exploration of reference models in a public university system13 cited
• 2010An analysis of reference services usage at a regional academic health sciences library11 cited
• 2020Measuring the quality of reference services provided by paraprofessionals at an academic library11 cited
• 2016Redeploying public librarians to the front-lines: prioritizing digital inclusion9 cited
• 2009Practicing What We Preach: A case Study on the Application of Evidence-Based Practice to Inform Decision Making for Public Services Staffing in an Academic Health Sciences Library8 cited
• 2014Full-Time Reference with Part-Time Librarians8 cited