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• 2008The role of emotion in explaining consumer satisfaction and future behavioural intention290 cited
• 1976More on Pseudoscience in Science and the Case for Psychiatric Diagnosis107 cited
• 1993Creating Satisfaction: A Psychological Perspective on Stress and Coping in Families of Handicapped Children103 cited
• 2020Who will be your next customer: A machine learning approach to customer return visits in airline services68 cited
• 1982A Reformulation of the Idea of Maturation46 cited
• 1994Organizational Change: Relationship between Reactions, Behaviour and Organizational Performance41 cited
• 1977The image of women in psychology textbooks.15 cited
• 1976Freud in Introductory Psychology Texts5 cited
• 1980An Analysis of the Treatment of “Jensenism” in Introductory Psychology Textbooks4 cited