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E-social work : a preliminary examination of social services contact centres
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References

  • 1996The Art of Case Study Research15,826 cited
  • 2004Case Study Research15,455 cited
  • 1992Language and Symbolic Power.9,964 cited
  • 1999Doing Qualitative Research: A Practical Handbook5,958 cited
  • 1973Thick Description: Towards an Interpretive Theory of Culture4,199 cited
  • 1998Learning in the Field: An Introduction to Qualitative Research2,934 cited
  • 2007Qualitative Data Analysis with NVivo2,523 cited
  • 2005Handling Qualitative Data: A Practical Guide1,889 cited
  • 1978The Case Study Method in Social Inquiry1,426 cited
  • 2000Materials for an exploratory theory of the network society1901 cited
  • 2003The essential public manager858 cited
  • 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
  • 1998The Discipline of Teams: The Control of Team-Based Industrial Work Through Electronic and Peer Surveillance794 cited
  • 2000New Managerialism, New Welfare?607 cited
  • 2004Using Interviews in Qualitative Research595 cited
  • 2002Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal

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