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Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan
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Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan (2011)Pengaruh Kualitas Layanan terhadap Kepuas…The The Effect of Service Quality and Customer Satisfaction on Customer Loyalty (2021)The The Effect of Service Qua…SERVICE QUALITY AND BRAND IMAGE ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY AT PESONNA HOTEL PEKANBARU (2021)SERVICE QUALITY AND BRAND IMA…PRODUCT QUALITY AND CUSTOMER SATISFACTION AND THEIR EFFECT ON CONSUMER LOYALTY (2021)PRODUCT QUALITY AND CUSTOMER …Keputusan Nasabah Dilihat dari Kualitas Layanan dan Promosi Pada PT. Bank BPR Cincin Permata Andalas Cabang Padang (2021)Keputusan Nasabah Dilihat dar…Customer Satisfication Pada Pembelian Smartphone Samsung Dilihat Dari Trust In Brand, Brand Image Dan Word Of Mouth Di Sarana Smartphone Kota Solok (2021)Customer Satisfication Pada P…PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN PENGGUNA JASA APLIKASI GOJEK DI KOTA TANGERANG (2020)PENGARUH KUALITAS PELAYANAN D…KUALITAS PELAYANAN BERPENGARUH TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI (2020)KUALITAS PELAYANAN BERPENGARU…The Effects of Service Quality on Customer Satisfaction and Loyalty in a Logistics Company (2019)The Effects of Service Qualit…Factors Influencing Indonesian Customer Satisfaction and Customer Loyalty in Local Fast-Food Restaurant (2019)Factors Influencing Indonesia…Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Dan Minat Beli Ulang (2017)Pengaruh Kualitas Produk Dan …Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada JNE Cabang Bandung [The Influence of Service Quality on Customer Satisfaction at JNE Branch in Bandung] (2016)Pengaruh Kualitas Pelayanan T…Impact of Service Quality, Price, and Brand on Loyalty with the mediation of Customer Satisfaction on Pos Ekspres in East Java (2016)Impact of Service Quality, Pr…PENGARUH KUALITAS PELAYANAN LEMBAGA AMIL ZAKAT (LAZ) TERHADAP KEPUASAN DAN LOYALITAS MUZAKKI (STUDI KASUS LAZ PKPU YOGYAKARTA) (2015)PENGARUH KUALITAS PELAYANAN L…The Impact of Customer Experience toward Customer Satisfaction and Loyalty of Ciputra World Surabaya (2014)The Impact of Customer Experi…PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN GARUDA INDONESIA DI DENPASAR (2013)PENGARUH KUALITAS LAYANAN TER…ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMBELIAN VIA INTERNET PADA TOKO ONLINE (2013)ANALISIS FAKTOR-FAKTOR YANG M…Pengantar Bisnis Modern (2007)The Effect of Convenience and Trust to Purchase Decision and Its Impact to Customer Satisfaction (2020)Keputusan Pembelian: Sebagai Variabel Mediasi Hubungan Kualitas Produk dan Kepercayaan terhadap Kepuasan Konsumen (2021)DETERMINASI KEPUTUSAN PEMBELIAN MELALUI MINAT BELI: BRAND AMBASSADOR DAN BRAND IMAGE (LITERATURE REVIEW MANAJEMEN PEMASARAN) (2022)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)PENGARUH KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN GOJEK DI KOTA DENPASAR (2018)MODEL KEPUASAN AWAK KAPAL (STUDI KASUS PADA PT. FOC INDONESIA) (2021)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Research methods for business: A skill building approach (1993)Pengaruh citra merek, persepsi kualitas produk dan persepsi harga pada kepuasan pelanggan serta dampaknya terhadap loyalitas pelanggan (2019)The Impact of Brand Credibility and Perceived Value on Customer Satisfaction and Purchase Intention at Fashion Market (2020)Investigation to determine elements influencing customer's satisfaction in the B2C electronic retailing marketplaces (2021)Manajemen pemasaran dan pemasaran jasa (2009)Memahami Penelitian Kualitatif (2012)bauran pemasaran dan loyalitas konsumen (2015)Evaluasi Kerusakan Barang dalam Proses Pengiriman dengan Menggunakan Metode Seven Tools (2020)Electronic Word of Mouth, Promosi Melalui Media Instagram dan Kualitas Produk Terhadap Keputusan Pembelian (2021)Green Marketing dan CSR Terhadap Keputusan Pembelian dengan Pengetahuan Konsumen Sebagai Variabel Moderasi (2021)Measuring Service Quality: A Reexamination and Extension (1992)The relationship between customer loyalty and customer satisfaction (2001)Logistics Service Quality as a Segment-Customized Process (2001)Strategy and the Internet. (2001)Supply Chain Logistics Management (2002)The Effect of Service Quality and Price on Customer Satisfaction (2023)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Dasar-dasar Pemasaran Jilid 2 (1997)Metode Penelitian Bisnis (2014)Metode penelitian manajemen (2018)Prinsip-Prinsip Pemasaran (2023)Measuring Service Quality in the Car Service Industry: Building and Testing an Instrument (1992)Prinsip-prinsip pemasaran (2001)THE ROLE OF BRAND IMAGE MEDIATING THE EFFECT OF PRODUCT QUALITY ON REPURCHASE INTENTION (2018)The Effect of Product Quality and Service Quality on Repurchasing Intention (2021)The Role of Customer Satisfaction as Mediating Variable on the Effect of Brand Image towards Coffee Shop Customer’s Repurchase Intention (2022)
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  • 2013ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMBELIAN VIA INTERNET PADA TOKO ONLINE92 cited
  • 2016Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada JNE Cabang Bandung [The Influence of Service Quality on Customer Satisfaction at JNE Branch in Bandung]80 cited
  • 2021Customer Satisfication Pada Pembelian Smartphone Samsung Dilihat Dari Trust In Brand, Brand Image Dan Word Of Mouth Di Sarana Smartphone Kota Solok65 cited
  • 2017Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Dan Minat Beli Ulang63 cited
  • 2021Keputusan Nasabah Dilihat dari Kualitas Layanan dan Promosi Pada PT. Bank BPR Cincin Permata Andalas Cabang Padang55 cited
  • 2016Impact of Service Quality, Price, and Brand on Loyalty with the mediation of Customer Satisfaction on Pos Ekspres in East Java48 cited
  • 2019Factors Influencing Indonesian Customer Satisfaction and Customer Loyalty in Local Fast-Food Restaurant44 cited
  • 2013PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN GARUDA INDONESIA DI DENPASAR41 cited
  • 2019The Effects of Service Quality on Customer Satisfaction and Loyalty in a Logistics Company40 cited
  • 2020KUALITAS PELAYANAN BERPENGARUH TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI34 cited
  • 2020PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN PENGGUNA JASA APLIKASI GOJEK DI KOTA TANGERANG29 cited
  • 2015PENGARUH KUALITAS PELAYANAN LEMBAGA AMIL ZAKAT (LAZ) TERHADAP KEPUASAN DAN LOYALITAS MUZAKKI (STUDI KASUS LAZ PKPU YOGYAKARTA)

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28 cited
  • 2021The The Effect of Service Quality and Customer Satisfaction on Customer Loyalty26 cited
  • 2021PRODUCT QUALITY AND CUSTOMER SATISFACTION AND THEIR EFFECT ON CONSUMER LOYALTY26 cited
  • 2021SERVICE QUALITY AND BRAND IMAGE ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY AT PESONNA HOTEL PEKANBARU26 cited
  • 2014The Impact of Customer Experience toward Customer Satisfaction and Loyalty of Ciputra World Surabaya25 cited