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(:unas) (2013)(:unas)High-order PLS path model for multi-group analysis: the prosumership service quality model (2018)High-order PLS path model for…A Cross-Cultural Study on Escalation of Commitment Behavior in Software Projects1 (2000)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Service Management and Marketing: Customer Management in Service Competition (2007)
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  • 2018High-order PLS path model for multi-group analysis: the prosumership service quality model16 cited

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