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• 2013Coproduction of Government Services and the New Information Technology: Investigating the Distributional Biases301 cited
• 2017Customer agility and responsiveness through big data analytics for public value creation: A case study of Houston 311 on-demand services141 cited
• 2015An Empirical Examination of Public Involvement in Public-Private Partnerships: Qualifying the Benefits of Public Involvement in PPPs114 cited
• 2018Ready to serve the public? The role of empathy in public service education programs87 cited
• 2016Uncharted Territoriality in Coproduction: The Motivations for 311 Reporting87 cited
• 2014The Use of ICT for Open Government in U. S. Municipalities81 cited
• 2016An analysis of business models in Public Service Platforms73 cited
• 2013Business as Usual?68 cited
• 2017From Participation to Co-production: Widening and Deepening the Contributions of Citizens to Public Services and Outcomes61 cited
• 2017Collaborative Innovation in the Public Sector – New Perspectives on the Role of Citizens?59 cited
• 2015Ideology, Practice, and Process? A Review of the Concept of Managerialism in Civil Society Studies56 cited
• 2012Collaborative Communities Through Coproduction51 cited
• 2019Leading Digital Technologies for Coproduction: the Case of “Visit Once” Administrative Service Reform in Zhejiang Province, China