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• 2015Destination service quality, affective image and revisit intention: The moderating role of past experience313 cited
• 2011Investigating the key factors affecting behavioral intentions207 cited
• 2017The impact of traveler-focused airport technology on traveler satisfaction147 cited
• 2014The effects of anticipatory emotions on service satisfaction and behavioral intention96 cited
• 2007The addition of anticipated regret to attitudinally based, goal‐directed models of information search behaviours under conditions of uncertainty and risk88 cited
• 2010Effects of counterfeits on the image of luxury brands: An empirical study from the customer perspective80 cited
• 2013Unleashing the power of luxury: Antecedents of luxury brand perception and effects on luxury brand strength73 cited
• 2015Understanding the Relationships of Servicescape, Value, Image, Pleasure, and Behavioral Intentions Among Hotel Customers70 cited
• 2016Traveler anxiety and enjoyment: The effect of airport environment on traveler's emotions65 cited
• 2010The Effect of Message's Regulatory Focus and Product Type on Persuasion62 cited
• 2016The customer knowledge management and innovation50 cited
• 2020Effects of emotions and brand personality on consumer commitment, via the mediating effects of brand trust and attachment45 cited
• 2016Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery: An ethnocultural analysis