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Part One - Management Paradigms and Perspectives: 1. The Growth of Uncertainty. 2. Planning for Change. 3. Perspectives on Strategy - the Crisis of Diagnosis. Part Two - Crisis Management Theory and Risk Assessment: 4. Developments in Crisis Management Theory. 5. Risk Assessment and Management. Part Three - The Practice of Crisis Management: 6. Multinationals and Crisis Decision Making. 7. Managing External Crisis. 8. Internal Crisis Management. Part Four - Control and Recovery Strategy: 9. Control Systems. 10. Recovery Strategy. 11. Conclusions.
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