Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Profitability and customer satisfaction in services

15 references·1 citing·31 second hop

FromToDepth

this work references cited by second hop

References

1994Putting the Service-Profit Chain to Work3,732 cited
1987Relevance Lost: The Rise and Fall of Management Accounting3,169 cited
1993From value chain to value constellation: designing interactive strategy.2,050 cited
1990Service management and marketing: managing the moments of truth in service competition1,899 cited
2010The Service Profit Chain1,034 cited
2010Winning the Service Game859 cited
1991Performance measurement in service businesses782 cited
1988How Cost Accounting Distorts Product Costs351 cited
1994Service Management for Competitive Advantage293 cited
1997On Great Service: A Framework for Action292 cited
1987Servuction : le marketing des services264 cited
1987How Cost Accounting Systematically Distorts Product Costs243 cited
1998Capacity management in service organisations149 cited
1994Activity-Based Management: For Service Industries, Government Entities, and Nonprofit Organizations56 cited
1993From Tin Soldiers to Russian Dolls: Creating Added Value Through Services50 cited

Cited by

2023

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

A SUSTAINABLE BUSINESS PROFIT THROUGH CUSTOMERS AND ITS IMPACTS ON THREE KEY BUSINESS DOMAINS: TECHNOLOGY, INNOVATION, AND SERVICE (TIS)

30 cited