(NOTE: Most chapters conclude with a section entitled for Managers.) PART I: PROLOGUE. 1. Introduction to Organizational Behavior. The field of organizational behavior. Goals of organizational behavior. Challenges and opportunities for OB: A managerial perspective.The plan of this book. 2. Organizational Behavior in a Global Context. Welcome to the global village. Confronting parochialism. Assessing differences between countries. Keeping OB in a global context. PART II: THE INDIVIDUAL IN THE ORGANIZATION. 3. Foundations of Individual Behavior. Attitudes. Personality. Perception. Learning. 4. Understanding Motivation. What is motivation? Early theories of motivation. Contemporary theories of motivation. Current issues in motivation. 5. Designing Motivating Jobs. Designing jobs and motivating employees. Clarifying terminology. Individual redesign options. Group redesign options. The job characteristics model. 6. Individual Decision Making. The optimizing model. Alternative decision-making models. Ethics in decision making. PART III: GROUPS IN THE ORGANIZATION. 7. Foundations of Group Behavior. Defining and classifying groups. Why do people join groups? Group structure. Contingency variables. Group cohesiveness. Group behavior model. Building effective teams. 8. Communication and Group Decision Making. The communication process. Popular ways to communicate. Communication networks. Barriers to effective communication. Cross-cultural communication. Implications for managers. Group decision making. 9. Leadership. What is leadership? Transitions in leadership theories. Trait theories. Behavioral theories. Contingency theories. Trait theories updated: charismatic leadership. A final thought: Sometimes leadership is irrelevant! 10. Power and Politics. A definition of power. Contrasting leadership and power. Bases and sources of power. Dependency: The key to power. Power in groups: Coalitions. Power and sexual harassment. Politics: Power in action. 11. Conflict and negotiation. A definition of conflict. Transitions in conflict thought. Differentiating functional from dysfunctional conflicts. The conflict process. Negotiation. PART IV: THE ORGANIZATION SYSTEM. 12. Foundations of Organization Structure. What is structure? Basic organizational concepts. Structural variables and organizational behavior. Are organizational structures real or in people's minds? 13. Organization Design. Mechanistic versus organic structures. Why do structures differ? Organization design applications. 14. Performance Appraisal and Reward System. Performance appraisal. Reward systems. 15. Organizational Culture. Defining organizational culture. What does culture do? Creating and sustaining culture. How employees learn culture. Does an organization's culture override a country's national culture? Organizational culture and the paradox of diversity. 16. Organizational Change and Development. Forces for change. Managing planned change. Two different views. Resistance to change. Managing change through organizational development. Contemporary issues in organizational change. Epilogue. Index.
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