A Travel Training Cost Benefit Model for People with Disabilities, Public Transportation Agencies and Communities

Abstract

Encouraging and supporting people with disabilities to use general public transportation remains paramount to community inclusion and allows public transportation providers to better sustain their services. Using a focus group approach for two meetings of an expert panel, the authors developed estimated costs and benefits for use by public transportation agencies that provide or sub-contract travel training services. The expert panel members identified and recommended items for a cost benefit model that included 1) a budget with line item expenses 2) a formula to ascertain distinct travel training costs and 3) benefits of travel training services to trainees, community and funders. Based on these findings, the authors developed cost-benefit analysis templates for use by transit managers and planners, travel training service providers and advocates from three perspectives: trainees, public transportation agencies, and communities. They also provide suggestions on how to quantify additional costs and benefits.

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