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Evaluation, learning and the effectiveness of public services

16 references·16 citing·31 second hopsampled

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References

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Cited by

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2009

Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector

110 cited

2005Towards quality e‐service in the public sector:109 cited

2016Job characteristics, work involvement, and job performance of public servants99 cited

2002Sustaining quality in the UK public sector52 cited

2001Management of standardised public services: a comprehensive approach to quality assessment43 cited

2008Marketization and Performance Measurement in Swedish Central Government: A Comparative Institutionalist Study36 cited

1998Beyond performance measurement? Assessing ‘value’ in local government36 cited

2007‘The Work You Want, The Help You Need’: Constructing the Customer in Jobcentre Plus34 cited

2000Policy and practice: An investigation of organizational change for service quality in the public sector in Northern Ireland32 cited

2005Performance and user satisfaction indicators in british local government26 cited

2009Public Service Quality Improvement25 cited

2008NPM and Performance Measurement: A Comparative Study of the Public Sectors in Ireland and the UK17 cited

2010Construct Validation of the Job Characteristics Scale in the Malaysian Public Service Setting17 cited

2019Accounting for the Public Sector at a Time of Crisis16 cited

2006Consuming work: front‐line workers and their customers in Jobcentre Plus14 cited

2005Does quality drive employee satisfaction in the UK learning sector?10 cited