Where Process-Improvement Projects Go Wrong

Satya S. Chakravorty

51 citations0/0 files storedDigitalCommons - Kennesaw State University (Kennesaw State University)

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

The article focuses on process-improvement programs such as Six Sigma and lean manufacturing which, according to a research, typically show early progress, but all too often fail to generate lasting gains as participants gradually lose motivation and return to old habits. It presents a discussion that is based on what happened at an aerospace firm that implemented over 100 improvement projects, only to discover that more than half failed to have a lasting impact. The author advises executives to participate in such programs.

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