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Consumer uncertainty: The influence of anticipatory emotions on ambivalence, attitudes, and intentions

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References

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1988The Cognitive Structure of Emotions6,207 cited
1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
2000Beyond valence: Toward a model of emotion-specific influences on judgement and choice3,030 cited
1997Measuring Emotions in the Consumption Experience1,970 cited
2001The Handbook of affect and social cognition987 cited
2003Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services897 cited
1996The gradual threshold model of ambivalence: Relating the positive and negative bases of attitudes to subjective ambivalence.811 cited
1997Choice processing in emotionally difficult decisions.455 cited
2007Future‐oriented emotions: conceptualization and behavioral effects432 cited
2002The Role of Consumption Emotions in the Satisfaction Response417 cited
1995Reasons for Substantial Delay in Consumer Decision Making409 cited
1997Toward an Understanding of Consumer Ambivalence337 cited
2004The Concept of Hope and its Relevance to Product Evaluation and Choice317 cited
2002

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Linking Thoughts to Feelings: Investigating Cognitive Appraisals and Consumption Emotions in a Mixed-Emotions Context

276 cited

2011Helpful Hopefulness: The Effect of Future Positive Emotions on Consumption234 cited

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