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Ch 1 Organizational Behavior and Effective Management Part I Managing Individual Employees Ch 2 Organizing Perceptions and Avoiding Biases Ch 3 Understanding Attitudes and Appreciating Diversity Ch 4 Motivating Employees to do Their Best Ch 5 Effective Decision-Making Part II Managing Groups and Relationships Effectively Ch 6 Designing Motivating Jobs and High Performance Teams Ch 7 Leadership That Works Ch 8 Power and Influence: Exercising Leadership & Practicing Politics Ch 9 Constructively Dealing with Conflict and Stress Ch 10 Communicating Successfully Part III Managing Behavior Across the Organization Ch 11 Structuring Companies for Effective Competition Ch 12 Corporate Culture: Analyzing and Shaping the Firm's Way of Life Ch 13 Behavioral Challenges in International Management Ch 14 Creating & Implementing Organizational Change
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