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Architecture of Service Organizations
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Architecture of Service Organizations (2009)Architecture of Service OrganizationsSINIS: A GQM+Strategies-based approach for identifying goals, strategies and indicators for IT services (2018)SINIS: A GQM+Strategies-based…Service Commitments and Capabilities across the ArchiMate Architectural Layers (2016)Service Commitments and Capab…Evolving to a New Dominant Logic for Marketing (2003)Service system fundamentals: Work system, value chain, and life cycle (2008)An Ontology-Based Well-Founded Proposal for Modeling Resources and Capabilities in ArchiMate (2013)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The balanced scorecard: Translating strategy into action (1997)A Three Cycle View of Design Science Research (2007)
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  • 2018SINIS: A GQM+Strategies-based approach for identifying goals, strategies and indicators for IT services12 cited
  • 2016Service Commitments and Capabilities across the ArchiMate Architectural Layers9 cited

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