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Information and communication technology supported total quality management
16 references·0 citing·28 second hop
Information and communication technology supported total quality management (2006)Information and communication technology …IT‐based services and service quality in consumer banking (2002)IT‐based services and service…Adopting customer relationship management technology (2002)Adopting customer relationshi…TQM as a management system consisting of values, techniques and tools (2000)TQM as a management system co…E-Business 2.0: Roadmap for Success (2000)E-Business 2.0: Roadmap for S…Electronic Commerce: A Managerial Perspective (1999)Electronic Commerce: A Manage…Working knowledge: how organizations manage what they know (1998)Working knowledge: how organi…The four faces of mass customization. (1997)The four faces of mass custom…Reengineering the corporation: A manifesto for business revolution (1994)Reengineering the corporation…Process innovation: Reengineering work through information technology (1994)Process innovation: Reenginee…The corporation of the 1990s: Information technology and organizational transformation (1993)The corporation of the 1990s:…Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Process innovation: reengineering work through information technology (1993)Process innovation: reenginee…The Benchmarking Book (1992)The Benchmarking BookHow the Baldrige Award really works. (1992)How the Baldrige Award really…Reengineering Work: Don’t Automate, Obliterate (1990)Reengineering Work: Don’t Aut…The management and control of quality (1989)The management and control of…Contemporary Strategy Analysis (1998)Sustainable Operations Management (2005)Methodologies for data quality assessment and improvement (2009)Variety for sale: Mass customization or mass confusion? (1998)The Antecedents and Consequences of Customer-Centric Marketing (2000)Mass customization: Literature review and research directions (2001)Responsibility: The new business imperative (2002)Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)The Effect of Training on Employee Performance (2013)Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage1 (2000)Code/Space (2011)Agile Business Model Innovation in Digital Entrepreneurship: Lean Startup Approaches (2018)The Capabilities of Market-Driven Organizations (1994)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)DEFINING SUPPLY CHAIN MANAGEMENT (2001)A Trust Model for Consumer Internet Shopping (2001)Determining Uses and Gratifications for the Internet (2004)The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line learning: an extension of the technology acceptance model (2004)A pedagogy of Multiliteracies Designing Social Futures (1996)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Knowledge Management: An Organizational Capabilities Perspective (2001)The Influence of Intellectual Capital on the Types of Innovative Capabilities (2005)Knowledge sharing: A review and directions for future research (2009)Design and natural science research on information technology (1995)Strategic flexibility in product competition (1995)Digital transformation: a review, synthesis and opportunities for future research (2020)Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes (1996)How leaders influence organizational effectiveness (2008)
this work references cited by second hop

References

  • 1998Working knowledge: how organizations manage what they know10,839 cited
  • 1993Reengineering the corporation: A manifesto for business revolution6,469 cited
  • 1993Process innovation: reengineering work through information technology4,378 cited
  • 1990Reengineering Work: Don’t Automate, Obliterate2,922 cited
  • 1989The management and control of quality1,627 cited
  • 1999Electronic Commerce: A Managerial Perspective1,605 cited
  • 1997The four faces of mass customization.944 cited
  • 1993The corporation of the 1990s: Information technology and organizational transformation886 cited
  • 2000E-Business 2.0: Roadmap for Success738 cited
  • 1994Reengineering the corporation: A manifesto for business revolution719 cited
  • 1994Process innovation: Reengineering work through information technology618 cited
  • 1992The Benchmarking Book457 cited
  • 2000TQM as a management system consisting of values, techniques and tools438 cited
  • 2002IT‐based services and service quality in consumer banking411 cited
  • 1992How the Baldrige Award really works.388 cited
  • 2002Adopting customer relationship management technology

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