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Using quantitative and qualitative unit profiling for identifying the contribution of library resources to teaching quality
16 references·0 citing·47 second hop
Using quantitative and qualitative unit profiling for identifying the contribution of library resources to teaching quality (2012)Using quantitative and qualitative unit p…Methods for demonstrating the value of public libraries in the UK: a literature review (2011)Methods for demonstrating the…Student evaluation of courses: what predicts satisfaction? (2010)Student evaluation of courses…Examining student satisfaction with higher education services (2010)Examining student satisfactio…Development of the Australasian survey of student engagement (AUSSE) (2009)Development of the Australasi…Benchmarking user satisfaction in academic libraries - a case study (2009)Benchmarking user satisfactio…Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+ Study (2006)Using Localized Survey Items …A comparative analysis of international education satisfaction using servqual (2005)A comparative analysis of int…Information Literacy and Higher Education: Placing the Academic Library in the Center of a Comprehensive Solution (2004)Information Literacy and High…Expertise and evidence in the assessment of library service quality (2003)Expertise and evidence in the…THE CONSTANT ERROR OF THE HALO IN EDUCATIONAL OUTCOMES RESEARCH (1999)THE CONSTANT ERROR OF THE HAL…A Case Study for Comparing Two Service Quality Measurement Approaches in the Context of Teaching in Higher Education (1998)A Case Study for Comparing Tw…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Changing the concept and measure of service quality in academic libraries (1996)Changing the concept and meas…A Study of Price and Quality in Service Operations (1994)A Study of Price and Quality …Improving the measurement of service quality (1993)Improving the measurement of …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Review of Psychometric theory (2nd ed.). (1979)Whence Consumer Loyalty? (1999)Making sense of higher education: students as consumers and the value of the university experience (2012)Evaluating service quality and performance of higher education institutions: a systematic review and a post-COVID-19 outlook (2021)Predicting student satisfaction of emergency remote learning in higher education during COVID-19 using machine learning techniques (2021)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Leaving College: Rethinking the Causes and Cures of Student Attrition (1988)What Matters in College? Four Critical Years Revisited. (1994)How College Affects Students: A Third Decade of Research (2005)Alienation, agency and authenticity: a synthesis of the literature on student engagement (2012)The association between academic engagement and achievement in health sciences students (2013)The role of parent, classmate, and teacher support in student engagement: Evidence from Ghana (2017)A Service Quality Model and its Marketing Implications (1984)Refinement and reassessment of the SERVQUAL scale. (1991)Measuring service quality: current thinking and future requirements (1999)Measuring service quality at yale university’s libraries (2000)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Measuring tourist satisfaction with Kenya's wildlife safari: a case study of Tsavo West National Park (2002)Customer switching behaviour in the Chinese retail banking industry (2010)A Text Mining and Multidimensional Sentiment Analysis of Online Restaurant Reviews (2016)Little Science, Big Science (1963)Seeking Meaning: A Process Approach to Library and Information Services (1994)Information Literacy Competency Standards for Higher Education (2000)Information Literacy as a Sociotechnical Practice (2005)The What and Who of Information Literacy and Critical Thinking in Higher Education (2007)Does the Method of Instruction Matter? An Experimental Examination of Information Literacy Instruction in the Online, Blended, and Face-to-Face Classrooms (2010)Measuring Service Quality: A Reexamination and Extension (1992)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Students' evaluations of University teaching: Research findings, methodological issues, and directions for future research (1987)Optimal number of response categories in rating scales: reliability, validity, discriminating power, and respondent preferences (2000)Student Satisfaction: An alternative approach to assessing this important concept (2002)Student feedback systems in higher education: a focused literature review and environmental scan (2012)Student satisfaction and student perceptions of quality at international branch campuses in the United Arab Emirates (2012)Moving from Marketization to Marketing of Higher Education: The Co-Creation of Value in Higher Education (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Applying Importance-Performance Analysis as a Service Quality Measure in Food Service Industry (2011)A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective (2012)Understanding social responsibility’s influence on service quality and student satisfaction in higher education (2020)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1993Improving the measurement of service quality1,197 cited
  • 2010Examining student satisfaction with higher education services428 cited
  • 1996Changing the concept and measure of service quality in academic libraries263 cited
  • 2009Development of the Australasian survey of student engagement (AUSSE)218 cited
  • 2004Information Literacy and Higher Education: Placing the Academic Library in the Center of a Comprehensive Solution178 cited
  • 2005A comparative analysis of international education satisfaction using servqual170 cited
  • 1994A Study of Price and Quality in Service Operations160 cited
  • 2010Student evaluation of courses: what predicts satisfaction?148 cited
  • 1999THE CONSTANT ERROR OF THE HALO IN EDUCATIONAL OUTCOMES RESEARCH127 cited
  • 1998A Case Study for Comparing Two Service Quality Measurement Approaches in the Context of Teaching in Higher Education77 cited
  • 2006Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+ Study32 cited
  • 2003Expertise and evidence in the assessment of library service quality31 cited

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2011
Methods for demonstrating the value of public libraries in the UK: a literature review
21 cited
  • 2009Benchmarking user satisfaction in academic libraries - a case study15 cited
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