Searching for Solutions

Abstract

Lending services units at Indiana State University's Cunningham Memorial Library depend heavily on student employees to fulfill their specific missions. Problems attributed to poor communication and lack of motivation among student employees were causing negative impacts on the units' abilities to function well. To resolve these problems, supervisors established priorities, set goals, and conducted a literature search to identify optimum remedies. Solutions were chosen on the basis of cost and ease of implementation. Strategies adopted included recognizing out-standing students, formalizing peer training, improving communication through electronic posting, expanding training methods, and providing student employee manuals specific to each unit.

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