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Communicating Before a Crisis: An Exploration of Bolstering, CSR, and Inoculation Practices
16 references·10 citing·40 second hop
Communicating Before a Crisis: An Exploration of Bolstering, CSR, and Inoculation Practices (2010)Communicating Before a Crisis: An Explora…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment (2006)The Role of Corporate Social …Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory (2004)Impact of Past Crises on Curr…Doing Better at Doing Good: When, Why, and How Consumers Respond to Corporate Social Initiatives (2004)Doing Better at Doing Good: W…Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis (2004)Corporate social responsibili…Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…The Race Card (2001)The Race CardThe Reputation QuotientSM: A multi-stakeholder measure of corporate reputation (2000)The Reputation QuotientSM: A …Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Reputation: realizing value from the corporate image (1996)Reputation: realizing value f…Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)Communication and Attribution…The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders (1991)The pyramid of corporate soci…Emotion And Adaptation (1991)Emotion And AdaptationMeasuring the Involvement Construct (1985)Measuring the Involvement Con…A Three-Dimensional Conceptual Model of Corporate Performance (1979)A Three-Dimensional Conceptua…Experimental Design: Procedures for the Behavioral Sciences. (1969)Experimental Design: Procedur…The effects of crisis type and CSR fit on organizational outcomes: The moderating role of authentic leadership in shaping organizational reputation, word-of-mouth, and purchase intentions (2024)The effects of crisis type an…Protecting Against Disinformation: Using Inoculation to Cultivate Reactance Towards Astroturf Attacks (2023)Protecting Against Disinforma…Crisis management on social media: Effect of pre-crisis inoculation strategy and midst-crisis organizational interactivity (2022)Crisis management on social m…Inoculation theory and public relations (2021)Inoculation theory and public…Does public segmentation matter in crisis communication? The interplay between public segmentation and crisis response strategies (2021)Does public segmentation matt…Attenuating public skepticism: Effects of pre-crisis corporate engagement and post-crisis CSR initiatives on corporate evaluations (2020)Attenuating public skepticism…How to Fix a Lie? The Formation of Volkswagen’s Post-crisis Reputation Among the German Public (2018)How to Fix a Lie? The Formati…Examining the impact of negative, user-generated content on stakeholders (2015)Examining the impact of negat…The role of a favorable pre-crisis reputation in protecting organizations during crises (2014)The role of a favorable pre-c…The Giffords shootings in Tucson: Exploring citizen-generated versus news media content in crisis management (2011)The Giffords shootings in Tuc…The Company and the Product: Corporate Associations and Consumer Product Responses (1997)Self‐categorization, affective commitment and group self‐esteem as distinct aspects of social identity in the organization (2000)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Corporate Social Responsibility and Resource-Based Perspectives (2006)Maximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication (2010)The Impact of Corporate Social Responsibility on Firm Value: The Role of Customer Awareness (2013)An attributional theory of achievement motivation and emotion. (1985)An Attributional Theory of Motivation and Emotion (1986)The Handbook of Crisis Communication (2010)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Advances in Consumer Research (2025)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)Corporate Social Responsibility (1999)The Social Responsibility of Business Is to Increase Its Profits (2007)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Reaping relational rewards from corporate social responsibility: The role of competitive positioning (2007)Corporate Hypocrisy: Overcoming the Threat of Inconsistent Corporate Social Responsibility Perceptions (2009)How can corporate social responsibility activities create value for stakeholders? A systematic review (2010)The Modern Corporation and Private Property (1933)Social Responsibilities of the Businessman (1954)A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)Corporate Social and Financial Performance: A Meta-Analysis (2003)Social Responsibilities of the Businessman (2013)Crisis and Emergency Risk Communication as an Integrative Model (2005)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Stress: Appraisal and Coping (2013)Microcomputer analyses of performance on a portable, simple visual RT task during sustained operations (1985)Prevalence of Specific Language Impairment in Kindergarten Children (1997)Prevalence estimation of school bullying with the Olweus Bully/Victim Questionnaire (2003)Media Reputation as a Strategic Resource: An Integration of Mass Communication and Resource-Based Theories (2000)Being Good or Being Known: An Empirical Examination of the Dimensions, Antecedents, and Consequences of Organizational Reputation (2005)Demographic Diversity in the Boardroom: Mediators of the Board Diversity–Firm Performance Relationship (2009)
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References

  • 1991Emotion And Adaptation12,682 cited
  • 1979A Three-Dimensional Conceptual Model of Corporate Performance10,478 cited
  • 1991The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders9,028 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 1969Experimental Design: Procedures for the Behavioral Sciences.5,159 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 2004Doing Better at Doing Good: When, Why, and How Consumers Respond to Corporate Social Initiatives2,319 cited
  • 1996Reputation: realizing value from the corporate image2,119 cited
  • 2006The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment1,653 cited
  • 2004Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis1,512 cited
  • 2000The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation1,300 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 2001The Race Card1,144 cited

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1996
Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication
707 cited
  • 2004Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory555 cited
  • Cited by

    • 2014The role of a favorable pre-crisis reputation in protecting organizations during crises71 cited
    • 2015Examining the impact of negative, user-generated content on stakeholders36 cited
    • 2022Crisis management on social media: Effect of pre-crisis inoculation strategy and midst-crisis organizational interactivity28 cited
    • 2021Inoculation theory and public relations26 cited
    • 2011The Giffords shootings in Tucson: Exploring citizen-generated versus news media content in crisis management25 cited
    • 2020Attenuating public skepticism: Effects of pre-crisis corporate engagement and post-crisis CSR initiatives on corporate evaluations22 cited
    • 2023Protecting Against Disinformation: Using Inoculation to Cultivate Reactance Towards Astroturf Attacks20 cited
    • 2018How to Fix a Lie? The Formation of Volkswagen’s Post-crisis Reputation Among the German Public19 cited
    • 2024The effects of crisis type and CSR fit on organizational outcomes: The moderating role of authentic leadership in shaping organizational reputation, word-of-mouth, and purchase intentions16 cited
    • 2021Does public segmentation matter in crisis communication? The interplay between public segmentation and crisis response strategies13 cited