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Research Process for Selecting a Theoretical Framework and Bibliometric Analysis of a Theme: Illustration for the Management of Customer Service in a Bank
16 references·2 citing·51 second hop
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References

  • 2010Como Elaborar Projetos de Pesquisa33,468 cited
  • 2008Bank governance, regulation and risk taking3,267 cited
  • 2003Fundamentos de Metodologia Científica3,143 cited
  • 2008Bank profitability and the business cycle801 cited
  • 2011Friends with money550 cited
  • 2007Recent developments in consumer credit risk assessment472 cited
  • 2003Risk management, capital structure and lending at banks449 cited
  • 2012Financial crises, bank risk exposure and government financial policy432 cited
  • 2004Relationship lending: a survey of the literature350 cited
  • 2007The impact of competition on bank orientation275 cited
  • 2010An approach for selecting a theoretical framework for the evaluation of training programs266 cited
  • 2008Competition and Regulation in the Banking Sector: A Review of the Empirical Evidence on the Sources of Bank Rents258 cited
  • 2007The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty174 cited
  • 2008Competition versus efficiency: What drives franchise values in European banking?101 cited
  • 2012Como construir conhecimento sobre o tema de pesquisa? Aplicação do processo proknow-c na busca de literatura sobre avaliação do desenvolvimento sustentável

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87 cited
  • 2006Market Discipline and the Use of Stock Market Data to Predict Bank Financial Distress67 cited
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