Articlegreen2001

Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.

45 citations0/0 files storedIllinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)

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Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

Made available in DSpace on 2008-05-22T20:23:43Z (GMT). No. of bitstreams: 1 librarytrendsv49i4g_opt.pdf: 714787 bytes, checksum: 36fbb5ce15e7e7cea261094dc3c5da74 (MD5) Previous issue date: 2001

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1997The Wisdom of Teams: Creating the High-Performance Organization 1940Statistical Method from the Viewpoint of Quality Control.

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2003Complaining behavior of public library users in South Korea 2004Internal Customer Relationship Management (IntCRM): A Framework for Achieving Customer Relationship Management from the Inside Out 2004The System Design Approach to Organizational Development: The University of Arizona Model 2004The Significance of Organizational Development in Academic Research Libraries 2005The Library Liaison Toolkit: Learning to Bridge the Communication Gap 2008Using Content Analysis Software to Analyze Survey Comments 2004Organization and Staff Renewal Using Assessment 2015Introduction

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