Motivational Incentives and Staff Turnover in the Hospitality Industry in Cross River State, Nigeria

Abstract

This study examined the relationship between motivational incentives and staff turnover in the hospitality industry in Cross River State, Nigeria. Purposive and stratified random sampling techniques were adopted in selecting 690 respondents from 9 hotels and 9 guest houses across the three senatorial districts of the State. Data was elicited from respondents using a four point Likert scale questionnaire. Five hypotheses were tested using Pearson Product Moment Correlation (r). Findings revealed that, promotion, salary/wages, payment of leave benefits, career development/in-service training and work-hours impact significantly on labour turnover. The study recommended among others that comprehensive monetary and non-monetary incentives should be put in place by management to reduce labour turnover and ensure workers retention in the hospitality industry in Cross River State, in particular and Nigeria in general.

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