An investigation of Locke's model of work motivation for the financial services-industry

Abstract

This research empirically investigates Locke's (1997) model of work motivation by means \nof quantitative research. The OCQ consisting of three tiered questionnaires was \nconstructed based on Locke's model. OCQ-Tierl deals with core components of Locke's model. \nOCQ-Tier2 determines which factors caused the incidence of dissatisfaction in OCQ-Tierl. OCQ-Tier3 \nenables the identification of corrective actions. \n \nThe OCQ was administered to financial services employees. The results were analysed and Locke's \nmodel was tested by means of structural equation modelling using the AMOS graphics programme. \nThe results indicated that the model, suggesting causal links between components within OCQ-Tierl, could not be confirmed. A better fit was found at OCQ-Tier2 and OCQ-Tier3. \n \nIn testing the causal links across the three tiers per component, the models did not fit the data \nfor "personal actualisation" and "goal achievement". Moderate confirmation of the models was found \nin the case of "goal setting" and "goal behaviour" across the three tiers after some adaptations \nwere made to the models on the basis of "modification indices", suggested by AMOS. A reasonably \ngood fit was found for the models across the three tiers for "quality of work life". The level of correlation between factors was high because of this, and in some cases some of the factors were merged. \n \nModification indices in the statistical output suggested that improvement was possible if covariance between error terms in the model was allowed. This suggested possible systematic sources of covariance between items not accounted for by the factors in the models. \n \nAs confirmed by the Cronbach Alpha coefficients within tiers and across tiers, the general level of internal consistency was very high. Possibly response set and response style were the cause of this. This made the testing of models difficult in the present study. So too was it difficult to draw a conclusion about the internal consistency reliability of the measurement of each component across the three tiers, because the high Cronbach coefficients may to some extent be due to the indiscriminate high correlations between items

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