FACTORS THAT INFLUENCE ONLINE RELATIONSHIP DEVELOPMENT IN A KNOWLEDGE SHARING COMMUNITY

Starr Roxanne Hiltz

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Knowledge Management and Sharing Technology Adoption and User Behaviour Expert finding and Q&A systems

Abstract

The goal of this paper is to present a framework for factors that influence online relationship development and to discuss a preliminary study with an online research community on users' attitude towards new system features based on the framework.The article first introduces the motivation of this research, and then a framework for online relationship development is presented.A preliminary study was conducted with a questionnaire, which was distributed at the community annual research conference.The response is analyzed for initial feedback from users about system features designed to encourage online relationships development.Finally, conclusion and future work will be presented.

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References

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