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A sustainable e-service quality model
16 references·7 citing·36 second hop
A sustainable e-service quality model (2015)A sustainable e-service quality modelPrinciples and practice of structural equation modeling, 3rd ed. (2011)Principles and practice of st…Research design: Qualitative, quantitative, and mixed methods approaches, 3rd ed. (2009)Research design: Qualitative,…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Index Construction with Forma…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)A Resource-Based Perspective …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)The Resource-Based Theory of …Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The Discovery of Grounded The…A Framework for Adopting a Sustainable Reverse Logistics Service Quality for Reverse Logistics Service Providers: A Systematic Literature Review (2023)A Framework for Adopting a Su…Strategic Innovation, Digital Dexterity and Service Quality of Selected Quoted Deposit Money Banks in Nigeria (2022)Strategic Innovation, Digital…The influence of quality management on organization performance: service quality and product characteristics as a medium (2020)The influence of quality mana…Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective (2018)Sustainable Service Quality M…Digitalization challenging institutional logics (2017)Digitalization challenging in…Electronic and in-person service quality of hybrid services (2016)Electronic and in-person serv…Bank employees’ internal and external perspectives on e-service quality, satisfaction and loyalty (2016)Bank employees’ internal and …Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Competitive Advantage of Nations (1990)Strategic assets and organizational rent (1993)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)The Core Competence of the Corporation (2006)Dimensionalizing Cultures: The Hofstede Model in Context (2011)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)A resource‐based view of the firm (1984)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)How Many Interviews Are Enough? (2005)Theory Building From Cases: Opportunities And Challenges (2007)Seeking Qualitative Rigor in Inductive Research (2012)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 1968The Discovery of Grounded Theory: Strategies for Qualitative Research.46,361 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1991The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation9,697 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2009Research design: Qualitative, quantitative, and mixed methods approaches, 3rd ed.6,298 cited
  • 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research5,847 cited
  • 2011Principles and practice of structural equation modeling, 3rd ed.

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5,287 cited
  • 2000A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation15,027 cited
  • 2001Index Construction with Formative Indicators: An Alternative to Scale Development4,805 cited
  • Cited by

    • 2023A Framework for Adopting a Sustainable Reverse Logistics Service Quality for Reverse Logistics Service Providers: A Systematic Literature Review64 cited
    • 2018Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective39 cited
    • 2020The influence of quality management on organization performance: service quality and product characteristics as a medium35 cited
    • 2017Digitalization challenging institutional logics34 cited
    • 2016Electronic and in-person service quality of hybrid services21 cited
    • 2022Strategic Innovation, Digital Dexterity and Service Quality of Selected Quoted Deposit Money Banks in Nigeria20 cited
    • 2016Bank employees’ internal and external perspectives on e-service quality, satisfaction and loyalty20 cited