Article1991

Strategic Behavior, Workload, and Performance in Task Scheduling

Neville P. Moray · Mohamed I. Dessouky · Brian A. Kijowski · Ravi S. Adapathya

118 citations0/0 files storedHuman Factors The Journal of the Human Factors and Ergonomics Society

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Human-Automation Interaction and Safety Decision-Making and Behavioral Economics Personal Information Management and User Behavior

Abstract

Scheduling theory is proposed as a normative model for strategic behavior when operators are confronted by several tasks, all of which should be completed within a fixed time span, and when they are free to choose the order in which the tasks should be done. Three experiments are described to investigate the effect of knowing the correct scheduling rule on the efficiency of performance, subjective workload, and choice of strategy under different conditions of time pressure. The most potent effects are from time pressure. The reasons for the weak effect of knowing the rules are discussed, and implications for strategic behavior, displays, and decision aids are indicated.

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References

1988Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research 2015Engineering Psychology and Human Performance 1982Subjective Mental Workload 1989The Human Planning and Scheduling Role in Advanced Manufacturing Systems: An Emerging Human Factors Domain 1980Dynamic Decisions and Work Load in Multitask Supervisory Control

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