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• 2015A strategic diversity manifesto for public libraries in the 21st century39 cited
• 2013Measuring the value of public libraries in the digital age: What the power people need to know30 cited
• 2017Social Workers in the Library: An Innovative Approach to Address Library Patrons' Social Service Needs28 cited
• 2014The challenges facing public libraries in the Big Society: The role of volunteers, and the issues that surround their use in England27 cited
• 2012‘That’s definite discrimination’: practice under the umbrella of inclusion22 cited
• 2016More than Acid-Free Folders: Extending the Concept of Preservation to Include the Stewardship of Unexplored Histories18 cited
• 2020Racialized youth in the public library: Systemic racism through a critical theory lens16 cited
• 2017Diversity-related research reported in high-impact library and information science journal literature: A content analysis16 cited
• 2015Social Justice Research in Library and Information Sciences: A Case for Discourse Analysis15 cited
• 2016Library Services for the Early Years: Policy, Practice, and the Politics of the Age13 cited
• 2019Scavenging for LGBTQ2S Public Library Visibility on Vancouver’s Periphery13 cited
• 2011Public libraries and the national minorities of Sweden – results of a national survey12 cited
• 2015Why Do We Need to Bother?: Public Library Services for LGBTQI People