References

• 1998Crisis management: prevention, diagnosis and intervention233 cited
• 2005Hazard or disaster: Tourism management for the inevitable in Northeast Victoria229 cited
• 2004Responding to crisis: severe acute respiratory syndrome (SARS) and hotels in Singapore228 cited
• 2011Factors Affecting Business Recovery Immediately after Hurricane Katrina166 cited
• 2002Crisis management and recovery how Washington, D.C., hotels responded to terrorism133 cited
• 2002Crisis Management and Recovery106 cited
• 2004The increasing role of public relations as a crisis management function: An empirical examination of communication restrategising efforts among destination organisation managers in the wake of 11th September, 200160 cited
• 2011Fight, Flight or Freeze: Assumed Reactions of the Public During a Crisis49 cited
• 2005Heroes and Villains – Tour Operator and Media Response to Crisis: An Exploration of Press Handling Strategies by UK Adventure Tour Operators20 cited

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