Conceptualising 'value for the customer': an attributional, structural and dispositional analysis

Tony Woodall

2003-01-01articleNottingham Trent University's Institutional Repository (Nottingham Trent Repository)387 citationsclosed

No readable copy stored yet — this record is metadata only.

Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Service and Product Innovation

Abstract

Tony Woodall is Senior Lecturer in Quality Management and Marketing, Department of Strategic Management and Marketing, Nottingham Business School, The Nottingham Trent University, Burton Street, Nottingham, United Kingdom, NG1 4BU. E-mail: tony.woodall@ntu.ac.uk, telephone: +44(0)115 8484313, facsimile: +44(0)115 8486420. The author would like to extend his thanks to the Editor and the anonymous reviewers for their invaluable comments and advice.

Citations in this library

Stored only when both papers are in the corpus — 387 citations exist upstream.

References

1994Qualitative Data Analysis: An Expanded Sourcebook

1985A Conceptual Model of Service Quality and Its Implications for Future Research

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence

1973The nature of human values

1999Whence Consumer Loyalty?

2010Satisfaction: a behavioral perspective on the consumer

1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations

Cited by

2012Motivation and Involvement as Antecedents of the Perceived Value of the Destination Experience

2012Making sense of higher education: students as consumers and the value of the university experience

2007Perceived relationship quality and post‐purchase perceived value

2013Assessing the value of commonly used methods for measuring customer value: a multi-setting empirical study

2009Loyalty, perceived value and relationship quality in healthcare services

2007Relationship Quality with a Travel Agency: The Influence of the Postpurchase Perceived Value of a Tourism Package

2008From customer value to repurchase intentions and recommendations

2006Consumer Perception of Value: Literature Review and a New Conceptual Framework