Supporting Rural Public Transport Users During Disruptions: Role of Real-Time Information

Abstract

High quality real-time passenger information provision is an important factor in supporting public transport use. Real time information is particularly useful for travellers in the event of service disruption. The role of real time information in supporting travellers during service disruption is poorly understood, particularly in rural areas. In this paper we first illustrate and categorise travel disruptions. Real time passenger information (RTPI) requirements - particularly for rural public transport users - are then identified for each stage and type of disruption through interviews and focus groups with rural passengers. Also patterns of passenger behaviour during travel and transport disruptions are identified. In the light of this research a conceptual model of the recovery phases of disruption is presented to align the RTPI requirements for each recovery phase of disruption. The evaluation of the model through a series of focus groups and interviews with passengers, transport service providers, and government agencies is then discussed. The paper concludes by suggesting necessary advances in digital technologies for RTPI systems to support public transport users during disruptions.

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