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Adjusting for Perception Bias in Citizens' Subjective Evaluations
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Adjusting for Perception Bias in Citizens' Subjective Evaluations (2010)Adjusting for Perception Bias in Citizens…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Rational choice in an uncertain world the psychology of judgment and decision making (2010)Rational choice in an uncerta…Heuristics and Biases (2002)Heuristics and BiasesEconomics: Principles in Action (2001)Economics: Principles in Acti…Experience, quality of life, and neighborhood context: A hierarchical analysis of satisfaction with police (2000)Experience, quality of life, …Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework (1995)Rational and Adaptive Perform…Judgment in Managerial Decision Making (1986)Judgment in Managerial Decisi…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Economics:Principles in Action (1978)Economics:Principles in ActionUtility Theory for Decision Making (1971)Utility Theory for Decision M…UTILITY THEORY FOR DECISION MAKING (1970)UTILITY THEORY FOR DECISION M…An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…A Theory of Production (1928)A Theory of ProductionOrganizational strategic stance and perceived public service performance: a public service logic perspective (2024)Organizational strategic stan…Citizen perceptions of public school efficiency: evidence from the U.S. (2022)Citizen perceptions of public…Is transparency a double-edged sword in citizen satisfaction with public service? Evidence from China’s public healthcare (2018)Is transparency a double-edge…Citizen Assessment as Policy Tool of Urban Public Services: Empirical Evidence from Assessments of Urban Green Spaces in China (2014)Citizen Assessment as Policy …The Principles of Psychology (1891)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Prospect theory: An analysis of decision under risk (1988)Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model (1991)Differences between entrepreneurs and managers in large organizations: Biases and heuristics in strategic decision-making (1997)Conditions for intuitive expertise: A failure to disagree. (2009)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Prospect Theory: An Analysis of Decision under Risk (1979)The theory of planned behavior (1991)Self-Efficacy: The Exercise of Control (1999)A perspective on judgment and choice: Mapping bounded rationality. (2003)Dual-Processing Accounts of Reasoning, Judgment, and Social Cognition (2007)The weirdest people in the world? (2010)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)The Framing of Decisions and the Psychology of Choice (1981)Maxmin expected utility with non-unique prior (1989)Time Discounting and Time Preference: A Critical Review (2002)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Getting Income Shares Right (2002)Hypothesis Testing and Multiplicative Interaction Terms (2004)The impact of renewable energy consumption to economic growth: A panel data application (2015)On Economic Inequality (1973)The structure of random utility models (1977)The Framing of Decisions and the Psychology of Choice (1985)Quality, satisfaction and behavioral intentions (2000)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1971Utility Theory for Decision Making2,460 cited
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  • 1986Judgment in Managerial Decision Making2,254 cited
  • 2002Heuristics and Biases2,214 cited
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  • 1982An Investigation into the Determinants of Customer Satisfaction1,292 cited
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  • 2000Experience, quality of life, and neighborhood context: A hierarchical analysis of satisfaction with police615 cited
  • 1995Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework

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588 cited

Cited by

  • 2018Is transparency a double-edged sword in citizen satisfaction with public service? Evidence from China’s public healthcare38 cited
  • 2022Citizen perceptions of public school efficiency: evidence from the U.S.14 cited
  • 2014Citizen Assessment as Policy Tool of Urban Public Services: Empirical Evidence from Assessments of Urban Green Spaces in China10 cited
  • 2024Organizational strategic stance and perceived public service performance: a public service logic perspective6 cited