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A Framework for Understanding Customer Relationship Management Systems Benefits
16 references·1 citing·43 second hop
A Framework for Understanding Customer Relationship Management Systems Benefits (2009)A Framework for Understanding Customer Re…Why build a customer relationship management capability? (2007)Why build a customer relation…Antecedents of Information and System Quality: An Empirical Examination Within the Context of Data Warehousing (2005)Antecedents of Information an…The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The Customer Relationship Man…Design Science in Information Systems Research1 (2004)Design Science in Information…Design science in information systems research (2004)Design science in information…Data quality assessment (2002)Data quality assessmentAvoid the four perils of CRM. (2002)Avoid the four perils of CRM.Assessing and managing the benefits of enterprise systems: the business manager's perspective (2002)Assessing and managing the be…The Crm Handbook: A Business Guide to Customer Relationship Management (2001)The Crm Handbook: A Business …The ERP Revolution: Surviving vs. Thriving (2000)The ERP Revolution: Surviving…Modeling Information Manufacturing Systems to Determine Information Product Quality (1998)Modeling Information Manufact…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Focus Groups: A Practical Guide for Applied Research (1989)Focus Groups: A Practical Gui…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Planning and Control Systems: A Framework for Analysis (1965)Planning and Control Systems:…Ubiquitous Customer Relationship Management: Unforeseen Issues And Benefits (2012)Ubiquitous Customer Relations…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Validation Guidelines for IS Positivist Research (2004)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Methodologies for data quality assessment and improvement (2009)Data quality for data science, predictive analytics, and big data in supply chain management: An introduction to the problem and suggestions for research and applications (2014)A systematic review of open government data initiatives (2015)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables (1989)The Commitment-Trust Theory of Relationship Marketing (1994)An empirical comparison of the efficacy of covariance-based and variance-based SEM (2009)The use of partial least squares path modeling in international marketing (2009)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Structure of Scientific Revolutions (1963)The Reflective Practitioner: How Professionals Think in Action (1985)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The Nature of Theory in Information Systems1 (2006)A Design Science Research Methodology for Information Systems Research (2007)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Organizational impact of system quality, information quality, and service quality (2010)E-WOM and Accommodation (2013)Big data analytics in E-commerce: a systematic review and agenda for future research (2016)Information Systems Success: The Quest for the Dependent Variable (1992)The Structure of Scientific Revolutions (1996)The Anatomy of a Design Theory (2007)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)The methodology of Focus Groups: the importance of interaction between research participants (1994)Focus Groups as Qualitative Research (1997)The use of focus group discussion methodology: Insights from two decades of application in conservation (2018)Past, present, and future of decision support technology (2002)Management control systems as a package—Opportunities, challenges and research directions (2008)The design and use of performance management systems: An extended framework for analysis (2009)Three Approaches to Qualitative Content Analysis (2005)Using thematic analysis in psychology (2006)The qualitative content analysis process (2008)
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  • 2007Why build a customer relationship management capability?524 cited
  • 2000The ERP Revolution: Surviving vs. Thriving

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479 cited
  • 2001The Crm Handbook: A Business Guide to Customer Relationship Management432 cited
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    • 2012Ubiquitous Customer Relationship Management: Unforeseen Issues And Benefits6 cited