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USING PROCESS MINING FOR ITIL ASSESSMENT: A CASE STUDY WITH INCIDENT MANAGEMENT
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USING PROCESS MINING FOR ITIL ASSESSMENT: A CASE STUDY WITH INCIDENT MANAGEMENT (2008)USING PROCESS MINING FOR ITIL ASSESSMENT:…Process Mining as First-Order Classification Learning on Logs with Negative Events (2008)Process Mining as First-Order…Genetic process mining: an experimental evaluation (2007)Genetic process mining: an ex…Foundations of IT Service Management Based on ITIL V3 (2007)Foundations of IT Service Man…Economic consequences of the Sarbanes–Oxley Act of 2002 (2007)Economic consequences of the …Conformance checking of processes based on monitoring real behavior (2007)Conformance checking of proce…Approaching Process Mining with Sequence Clustering: Experiments and Findings (2007)Approaching Process Mining wi…IT service management driven by business objectives An application to incident management (2006)IT service management driven …Classifying ITIL Processes; A Taxonomy under Tool Support Aspects (2006)Classifying ITIL Processes; A…Mining Hierarchies of Models: From Abstract Views to Concrete Specifications (2005)Mining Hierarchies of Models:…Discovering Social Networks from Event Logs (2005)Discovering Social Networks f…Workflow mining: discovering process models from event logs (2004)Workflow mining: discovering …Multi-phase Process Mining: Building Instance Graphs (2004)Multi-phase Process Mining: B…Workflow mining: A survey of issues and approaches (2003)Workflow mining: A survey of …Process mining: a research agenda (2003)Process mining: a research ag…Integrating machine learning and workflow management to support acquisition and adaptation of workflow models (2002)Integrating machine learning …Mining process models from workflow logs (1998)Mining process models from wo…An overview of workflow management: From process modeling to workflow automation infrastructure (1995)Discovering models of software processes from event-based data (1998)Business Process Intelligence (2003)Business process mining: An industrial application (2006)THE APPLICATION OF PETRI NETS TO WORKFLOW MANAGEMENT (1998)The ProM Framework: A New Era in Process Mining Tool Support (2005)Fuzzy Mining – Adaptive Process Simplification Based on Multi-perspective Metrics (2007)Business Process Management: A Survey (2003)Workflow Patterns (2003)Who Shall Survive (2007)Application of Process Mining in Healthcare – A Case Study in a Dutch Hospital (2008)Trace Clustering in Process Mining (2009)Enabling Flexibility in Process-Aware Information Systems (2012)Positive Accounting Theory (1985)The investment opportunity set and corporate financing, dividend, and compensation policies (1992)Corporate Governance and Equity Prices (2003)The discovery and reporting of internal control deficiencies prior to SOX-mandated audits (2006)Economic Consequences of Financial Reporting and Disclosure Regulation: A Review and Suggestions for Future Research (2008)The Effect of SOX Internal Control Deficiencies on Firm Risk and Cost of Equity (2008)Process Mining Framework for Software Processes (2007)Process Mining Applied to the Test Process of Wafer Scanners in ASML (2009)A survey on the recent research literature on ERP systems (2005)Process mining in healthcare: A literature review (2016)Replaying history on process models for conformance checking and performance analysis (2012)Business Process Management: A Comprehensive Survey (2013)Process mining: a two-step approach to balance between underfitting and overfitting (2008)Process Mining (2012)Discovering Block-Structured Process Models from Event Logs Containing Infrequent Behaviour (2014)Evolving standards for IT service management (2007)A Model of Data Warehousing Process Maturity (2011)Enterprise architecture availability analysis using fault trees and stakeholder interviews (2012)
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References

  • 2004Workflow mining: discovering process models from event logs2,206 cited
  • 2007Conformance checking of processes based on monitoring real behavior1,119 cited
  • 2003Workflow mining: A survey of issues and approaches1,052 cited
  • 2007Economic consequences of the Sarbanes–Oxley Act of 2002802 cited
  • 1998Mining process models from workflow logs799 cited
  • 2003Process mining: a research agenda652 cited
  • 2007Genetic process mining: an experimental evaluation490 cited
  • 2005Discovering Social Networks from Event Logs451 cited
  • 2007Foundations of IT Service Management Based on ITIL V3154 cited
  • 2004Multi-phase Process Mining: Building Instance Graphs148 cited
  • 2007Approaching Process Mining with Sequence Clustering: Experiments and Findings125 cited
  • 2002Integrating machine learning and workflow management to support acquisition and adaptation of workflow models124 cited
  • 2006Classifying ITIL Processes; A Taxonomy under Tool Support Aspects67 cited
  • 2006IT service management driven by business objectives An application to incident management66 cited
  • 2005Mining Hierarchies of Models: From Abstract Views to Concrete Specifications57 cited

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  • 2008Process Mining as First-Order Classification Learning on Logs with Negative Events28 cited
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