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Service Operations Management: Improving Service Delivery · Study

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ArticleService Operations Management: Improving Service Delivery

Unknown author2006

Article2006

Service Operations Management: Improving Service Delivery

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123 citations·0/0 files stored·International Journal of Service Industry Management

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Customer Service Quality and Loyalty Management and Optimization Techniques Service and Product Innovation

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2020Inter-organizational collaboration and SMEs’ innovation: A systematic review and future research directions 2020Service Failure and Recovery in B2B Markets – A Morphological Analysis 2015Towards a framework for lean operations in product-oriented product service systems 2012Innovation through Experience Staging: Motives and Outcomes 2012Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction 2021Key factors for operational performance in manufacturing systems: Conceptual model, systematic literature review and implications 2014Building Maintenance Processes, Principles, Procedures, Practices and Strategies 2018Why do business processes deviate? Results from a Delphi study

Details

Year2006

Typearticle

Published2006-01-01

VenueInternational Journal of Service Industry Management

ISSN-L0956-4233

Languageen

Citations123

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1108/09564230610651606

openalex_workW1577922400

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