Pengaruh Kualitas Produk terhadap Kepuasan dan Loyalitas Pelanggan TELKOM FLEXI

Ni Made Sinta Wedarini

19 citations0/0 files storedE-Jurnal Manajemen Universitas Udayana

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Customer churn and segmentation

Abstract

This study aimed to investigate the effect of product quality on customer satisfaction and loyalty TelkomFlexi. Data were collected from 120 customers Telkomflexi using purposive sampling method, and the data processed using the AMOS software analysis techniques Structural Equation Modelling (SEM). Research reveals there is a positive and significant correlation between the quality of the product to the customer satisfaction and loyalty Telkomflexi. Telkomflexi customer satisfaction has positive and significant impact on customer loyalty. Keywords : Product Quality, Customer Satisfaction, Customer Loyalty

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 19 citations exist upstream.

Cited by

2023PENGARUH KUALITAS PRODUK, PERSEPSI HARGA, DAN CITRA MEREK TERHADAP KEPUASAN PELANGGAN 2019PENGARUH KEWAJARAN HARGA DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN WINA RUMAH KEBAYA 2022The Determinant Factors of Customer Satisfaction: Promotion, Service Quality and Brand Image 2022Analisis Kualitas Produk, Harga dan Kualitas Pelayanan terhadap Kepuasan Pelanggan Handphone

Imported from OpenAlex (CC0) — nothing here is generated.